1. i)About us
   

2. ii)Delivery timescales
   

3. iii)Cancellation policy
   

4. iv)Warranty
   

5. v)Billing and Payments
   

6. vi)Privacy policy
   

7. vii)Disclaimer
   

i) About Us

ShutterLand is a marketing division of Bromley Blinds Ltd. We supply and fit made-to-measure window blinds, shutters and other types of window coverings, including curtains, awnings and canopies. We also offer a bespoke soft furnishings service.

We provide no-obligation quotations and a free-of-charge advise service for domestic and commercial customers alike.

We constantly strive to provide our customers with the highest quality and best-value products in today’s window furnishing market, combined with outstanding service.

ii) Delivery timescales

At the time of quotation, we will provide you with an approximate delivery date. This will be confirmed to you within 48 hours of your order confirmation. Printed on the top-right of your invoice you will find the fitting date for your order. Please make a note in your diary of this date. If you need to change it, let us know as soon as possible and we'll reschedule. Although every effort is made to deliver your order according to the fitting date provided, delays may occur due to manufacturers' stock availability, public holidays or circumstances beyond our control. We shall advise you of any delays as soon as possible.

Non-wooden blinds - Please allow a minimum of 21 working days from the time of order to fitting.

Wooden venetians - Please allow a minimum of 21 working days from the time of order to fitting.

Bespoke wooden shutters and complex curtains - Delivery times will be confirmed at the time of order and will be based on the type of wood, fabrics and finish chosen.

Our products are bespoke and made to the requirements of our customers. On occasions there may be unforeseen delays to the timescales outlined in this section.

iii) Cancellation policy

All our products are custom made to the specifications agreed with you at the time you accept the quotation. They are not suitable for resale or reuse. It is therefore very important that you are sure of your purchase choices before placing your order.

Cancellations and changes can only be made for a period of 48 hours after you have placed your order. All cancellations and changes made during this period will be subject to an administration charge of 5% of the total value of your order. We will deduct this administration fee from your deposit and refund the balance to you.

ShutterLand will not issue refunds or credits for cancellations or changes outside of the first 48 hours. Therefore, the full 50% deposit collected at the time of your order will be forfeit.

On very rare occasions, there may be delays caused by factors beyond our control. These include, but are not limited to, third-party manufacturing issues (e.g. out-of-stock materials, factory delays), shipping delays or weather conditions. In the event of a known delay, you will be contacted and informed immediately. ShutterLand does not take responsibility for such delays.

ShutterLand reserves the right to reject any order at its discretion.

4. iv)Warranty
   

The majority of our products carry a 3-year warranty, unless otherwise stated. MDF shutters carry a 3-year warranty. Hardwood shutters carry a 5-year warranty.

The warranty on our products is activated when the full balance for your order is paid. A final invoice showing a balance of £0 will be sent to you once the outstanding balance is settled. For the avoidance of doubt, the warranty is not valid on products that have not been paid in full.

For other specialist products (e.g. awnings, carports and motorised blinds) manufacturer’s warranty will apply on mechanical and electric components. This is usually 12 (twelve) months from installation but varies depending on the product and manufacturer. Manufacturer’s warranty covers failure of the components solely in the course of normal usage. ShutterLand offers a 3 (three) year warranty on fabrics. The fabric warranty covers manufacturing faults and defects, excluding normal wear and tear. On selected products, extended warranty packages can be purchased at an additional cost. These packages include annual maintenance, cleaning and servicing, and they are priced on an individual basis. For the avoidance of doubt, warranties are activated once outstanding balances are settled and they are not valid on products that have not been paid in full.

Please note our fitters require unrestricted access to all windows. Please arrange furniture and other items to be moved prior to our visit. ShutterLand is not liable for damages of items left in close proximity of your windows or produced as a result of items being left near the windows.

5. v)Billing and payments
   

Once an order has been agreed, it is processed on receipt of a 50% deposit (including VAT). A VAT invoice is issued on receipt of your order confirmation and deposit. Please check carefully the details of your order printed on this invoice as production begins shortly after your order has been confirmed and we will not be able to change specification once production commences. If you have any queries about your invoice or your order, please contact us immediately on 020 8325 3232.

All goods supplied by Ourselves remain our property until the full balance on your order has been paid in full. Payment of the balance falls due on the day the works are completed. This activates the warranty on your products. For the avoidance of doubt, no warranty issue will be dealt with until full payment of the balance on your order is received.

ShutterLand reserves the right to use debt collecting agencies to collect unpaid balances.

Payments can be made by cheque, cash or BACs. Payments by selected credit/debit cards are also accepted. Details on how to make a payment are listed on our invoices.

vi) Privacy policy

ShutterLand will ensure the privacy, confidentiality and safety of the personal data of our customers. We only collect the minimum information necessary to provide a response to your enquiries and deliver our services.  Examples of data collected are name, address, telephone number and email address. This information may be disclosed to authorised third parties in order to process your order.

ShutterLand will not rent or sell your personal information to any other unrelated company, or individual, without your express permission.

ShutterLand may use your email address to send you special offers and discounts. Your email address will never be used or shared with other organisations or individuals, without your express prior consent.

Your financial information, credit or debit card details will not be stored at any time in our database. Financial information is promptly disposed of in a secure and safe manner.

If you would like your personal information removed from our database or modified, please send a request in writing to

Bromley Blinds Ltd

Admin Office

2a North Street

Bromley, Kent

BR1 1SB

You may also request details of your personal data held in our database by writing to the above address.

vii) Disclaimer

http://www.website-law.co.uk/ourdocumentlicence.html

(1)    Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full.  If you disagree with any part of this disclaimer, you must not use our website.

(2)    Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

(3)Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a)republish material from this website (including republication on another website);

(b)sell, rent or otherwise sub-license material from the website;

(c)show any material from the website in public;

(d)reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e)edit or otherwise modify any material on the website; or

(f)redistribute material from this website except for content specifically and expressly made available for redistribution.

(4)Limitations of warranties and liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a)to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;

(b)we will not be liable for any consequential, indirect or special loss or damage;

(c)we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

(5)Variation

We may revise this disclaimer from time-to-time.  The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website.  Please check this page regularly to ensure you are familiar with the current version.

(6)Entire agreement

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(7)Law and jurisdiction

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales.

(8) Our details

ShutterLand is a marketing division of Bromley Blinds. The full name of our business is Bromley Blinds Ltd. 

Our address is:

Bromley Blinds Ltd

Admin Office

2a North Street

Bromley, Kent

BR1 1SB 

You can contact us by email at office@bromley-blinds.co.uk